Privacy Policy

1. Introduction

Kortex Solutions ("we," "us," "our," or "Company") operates the kortex.com.au website and related services. We are committed to protecting your privacy and ensuring transparent practices regarding the collection, use, and protection of your personal data.

This Privacy Policy explains our data practices and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you contact us through our website contact form, subscribe to our services, or communicate with us, we collect:

• Name and contact information (email, phone number)
• Company name and details
• Project information and requirements
• Any other information you voluntarily provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referral source and device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Responding to your inquiries and providing requested services
• Processing project proposals and contracts
• Sending marketing communications (with your consent)
• Improving our website functionality and user experience
• Complying with legal obligations
• Analyzing website performance and troubleshooting

4. Data Protection and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage and access controls
• Regular security audits and updates
• Staff training on data protection practices

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

5. Disclosure of Information

We do not sell, trade, or share your personal information with third parties except:

• To service providers who assist us in operating our website and conducting our business
• When required by law or to protect our legal rights
• With your explicit consent
• To comply with court orders or government requests

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze website usage. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete data
• Opt out of marketing communications
• Withdraw consent at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When information is no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites before providing personal information.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: